and consuming on the Costa Blanca in Spain you will find that
there are dedicated government offices designed to advise you
regarding your rights and responsibilities. There are also numerous
private consumer organizations that operate at both regional
and national level.
Municipal Consumers Office
is a public office in every Municipality in Spain. This is the
place to go with any doubt or questions you have about your consumer
rights and responsibilities.
You can ask the Town hall in your town on the Costa Blanca in Spain for the
OMIC office ( Oficina Municipal de Información al Consumidor ).
Most of the complaints that these offices involve in are informal verbal
contracts between shop owners and clients. When approaching this office make
bring with you all receipts or contracts. You will be assigned and advisor.
To avoid having to go to these offices it is advisable to do every agreement
is a highly respected financial consumer’s association.
It is a private organization but do offer they services also
to non-members against
Ausbanc's primary activity is fighting against unjust banking laws seen from
a consumer’s point of view. They publish 2 weekly national publications
and can be helpful with legal advise and support when it comes to financial
you want to register a complaint against a bank on the Costa
Blanca in Spain you should do as follows:
a written complaint with the consumer department in the bank.
Make sure you get your copy stamped and leave another copy with
To go any further two months must pass -Your case might be solved in the meantime.
two months passes and nothing happens you can send your complaint
together with all the documentation to the Banco de España.
Even though this entity can not make legally binding decisions
most banks will follow their advise knowing their importance
in law court.